FAQs
What types of sneakers do you offer?
Sneakerstoe provides a curated selection of premium sneakers, including iconic styles such as the Air Jordan 4 Retro White Oreo and the Undefeated x Dunk Low Dunk vs AF1. Our collection is designed for both performance and aesthetic appeal, catering to sneaker enthusiasts who value unique designs and quality craftsmanship.
How can I ensure the right size when ordering?
To ensure the right size, we recommend consulting the sizing chart available on each product page. Additionally, consider checking customer reviews for insights on fit, as different brands may have variations in sizing. If you are between sizes, it is generally advisable to choose the larger size for comfort.
What is your return policy?
At Sneakerstoe, items can be returned within 14 days of delivery, provided they are unused, unworn, and in their original packaging with all tags attached. Proof of purchase is required for all returns. Please note that certain items, such as used shoes or clearance items marked as "Final Sale," are non-returnable.
How long does shipping take?
All orders are processed within 1–4 business days. Standard delivery within the United Kingdom typically takes approximately 5–8 business days after dispatch. Delivery times may vary due to factors such as courier delays or weather conditions.
Do you offer international shipping?
Currently, Sneakerstoe only ships within the United Kingdom. We do not offer international shipping at this time. Customers outside the UK are encouraged to check back for updates regarding future shipping options.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective product, please contact our customer service team immediately at support@sneakerstoe.com. Include photographs showing the defect, and we will arrange for a replacement or full refund as necessary.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details. You can use this information to monitor the status of your delivery.
What payment methods do you accept?
Sneakerstoe accepts various payment methods, including major credit and debit cards, as well as popular digital wallets. Please refer to the checkout page for a complete list of accepted payment options.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team via email at support@sneakerstoe.com or by phone at +44 7455 410578 during business hours, which are Monday to Friday from 9:00 AM to 5:00 PM.
CONTACT US
Sneakerstoe is a trade name of SNEAKERSTOE LIMITED, registered in the United Kingdom.
Store Name: Sneakerstoe
Trade Name: SNEAKERSTOE LIMITED
Company Number: 16439557
Phone Number: +44 7455 410578
Support Email: support@sneakerstoe.com
Business Hours: (Mon To Fri) 9:00 AM To 5:00 PM
Business Address: Office 3453 321-323 High Rd, Essex, United Kingdom, RM6 6AX