Privacy policy

1. Introduction and Purpose

Sneakerstoe (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide to us through our website https://sneakerstoe.com/ and related services.

2. Information We Collect

We may collect the following types of information:

  • Name, billing address, shipping address, and contact details (email, phone number)

  • Order and payment information (payment method, transaction details)

  • Website usage data (IP address, browser type, device information)

  • Communication records (emails, customer service messages)

3. How We Collect Information

We may collect information:

  • Directly from you (e.g., account registration, placing an order, customer support requests)

  • Automatically when you use our website (e.g., cookies, analytics tools)

  • From third-party payment processors and delivery service providers

4. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling your orders

  • Providing customer support

  • Improving our website, products, and services

  • Sending order confirmations, updates, and promotional offers (with your consent)

  • Meeting legal and regulatory requirements

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Delivery and courier companies for order shipment

  • Payment gateways for secure payment processing

  • Service providers who assist in website operations and marketing

  • Legal authorities if required by law

6. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your data

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your shopping experience, analyze traffic, and personalize content. You can control cookie settings through your browser.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Contact Us

Sneakerstoe is a trade name of SNEAKERSTOE LIMITED, registered in the United Kingdom.

Store Name: Sneakerstoe

Trade Name: SNEAKERSTOE LIMITED

Company Number: 16439557

Phone Number: +44 7455 410578

Support Email: support@sneakerstoe.com

Business Hours: (Mon To Fri) 9:00 AM To 5:00 PM

Business Address: Office 3453 321-323 High Rd, Essex, United Kingdom, RM6 6AX