Refund policy

Return & Refund Policy

At Sneakerstoe, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return or refund under the following terms:

1. Return Eligibility

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, and in their original packaging with all tags attached.

  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or worn shoes

  • Clearance or sale items marked as “Final Sale”

  • Customized or personalized products

3. Return Process

To initiate a return:

  1. Contact our customer service team at support@sneakerstoe.com within 14 days of receiving your order.

  2. Provide your order number, reason for return, and photographs if the item is damaged or defective.

  3. We will provide you with the return address and instructions.

4. Shipping Costs for Returns

  • If the return is due to our error (wrong item sent, defective product), we will cover the return shipping cost.

  • For other reasons (change of mind, wrong size ordered), the customer is responsible for return shipping fees.

5. Refunds

  • Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned product.

  • Shipping costs paid at the time of purchase are non-refundable unless the return is due to our mistake.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at support@sneakerstoe.com with photos showing the defect.

  • We will arrange a replacement or full refund.

7. Exchanges

If you need to exchange an item for a different size or style, please follow the return process and place a new order.

8. Contact Information

CONTACT US

Sneakerstoe is a trade name of SNEAKERSTOE LIMITED, registered in the United Kingdom.

Store Name: Sneakerstoe

Trade Name: SNEAKERSTOE LIMITED

Company Number: 16439557

Phone Number: +44 7455 410578

Support Email: support@sneakerstoe.com

Business Hours: (Mon To Fri) 9:00 AM To 5:00 PM

Business Address: Office 3453 321-323 High Rd, Essex, United Kingdom, RM6 6AX