Shipping policy

1. Shipping Locations

Sneakerstoe currently ships only within the United Kingdom. We do not offer international shipping at this time.

2. Processing Time

  • All orders are processed within 1–4 business days (Monday to Friday, excluding public holidays).

  • Orders placed after 5:00 PM will be processed the next business day.

3. Delivery Time

  • Standard delivery takes approximately 5–8 business days (Mon–Fri) after dispatch.

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.

4. Shipping Rates

  • Free Standard Shipping on all UK orders.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details.

6. Delivery Service Providers

We partner with trusted UK couriers to ensure fast and secure delivery, including:

  • Royal Mail

  • DPD

  • Evri (Hermes)

  • Yodel

  • ParcelForce

7. Address Changes

  • If you need to update your shipping address, please contact our support team within 12 hours of placing your order.

  • Once your order has been processed or shipped, we may not be able to change the delivery address.

  • Incorrect or incomplete addresses provided by the customer may result in delivery delays or return to sender. Additional shipping costs for re-delivery may apply.

8. Delivery Delays

Sneakerstoe is not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances. If your package is significantly delayed, please contact our support team so we can assist in tracking your order.

9. Contact Information

For shipping-related inquiries or to request an address change, please contact us:

Sneakerstoe is a trade name of SNEAKERSTOE LIMITED, registered in the United Kingdom.

Store Name: Sneakerstoe

Trade Name: SNEAKERSTOE LIMITED

Company Number: 16439557

Phone Number: +44 7455 410578

Support Email: support@sneakerstoe.com

Business Hours: (Mon To Fri) 9:00 AM To 5:00 PM

Business Address: Office 3453 321-323 High Rd, Essex, United Kingdom, RM6 6AX